About Me

Over the past dozen years I have provided technical support in both a remote setting and in person. Working closely with individuals ranging from technically proficient to those challenged by today's technology I have found that anyone is able to understand and use technology with just a little bit of help and patience. 

I started off working in tech back in 2009 when I was managing the North Texas market for a research firm. The IT department was always heavily involved in daily operations as the company was spread across 35 states and had to remotely support each site. They saw my potential and promoted me out for the field as a technical support specialist. I left the company in 2015 after taking over the IT department itself and managing it for the previous 4 years.

Next I went to work for a travel consortia based out of NYC managing their support desk, internal IT issues and projects. I supported customers, our own corporate offices, and remote employees across the US, Canada, and Australia. Once a year I was tasked with heading up the IT support and infrastructure for the year's big international conference. Taking place in cities across the US (and one year in the Bahamas), I would have to anticipate and prepare a support package of technology and tools to ensure that any technical issue could be resolved on site quickly and efficiently.

Upon our return to Chicago, I was recruited to work in a small Managed Service Provider (MSP) as their Service Director.  In this role I was not only responsible for field work directly with the clients but with sub-contractors that were hired to install specialized systems when required. There was also a need to change things behind the scenes. I saw the need and was able to create and manage new internal systems, asset management systems, and restructured the incoming workflow for the company to better handle our client's needs.

In late 2020 I started M@, The I.T. Guy to bring all my experience to help those that are not able to understand technology.  I had the passion for technology since I was younger but never thought I was suited to actually work in and with technology.  I now know that I do, and that with a bit of patience and understanding that I can help you understand it too. This is a big step for me and my family branching out to do this. I have always had a corporate structure to lean on and support me, but I know now that I don't need it.  I have my wife, daughter, and all my extended family that are rallying behind me. 

I know now, this adventure is what I was always working towards.