I spent my formative years in Texas (funny, he doesn't sound Texan!) before moving to Illinois in 2012. I found the love of my life Sue, we married in 2014 and moved to New York City where we had our child, Madeline. We three returned to Evanston (Sue's hometown) in 2019 and live in a funky Victorian flat complete with our three dogs, a Betta fish (and his snail friends).
Over the past dozen years I have provided technical support in both a remote setting and in person. Working closely with individuals ranging from technically proficient to those challenged by today's technology I have found that anyone is able to understand and use technology with just a little bit of help and patience.
I started off working in tech back in 2009 when I was managing the North Texas market for a research firm. The IT department was always heavily involved in daily operations as the company was spread across 35 states and had to remotely support each site. They saw my potential and promoted me out for the field as a technical support specialist. I left the company in 2015 after taking over the IT department itself and managing it for the previous 4 years.
Next I went to work for a travel consortia based out of NYC managing their support desk, internal IT issues and projects. I supported customers, our own corporate offices, and remote employees across the US, Canada, and Australia. Once a year I was tasked with heading up the IT support and infrastructure for the year's big international conference. Taking place in cities across the US (and one year in the Bahamas), I would have to anticipate and prepare a support package of technology and tools to ensure that any technical issue could be resolved on site quickly and efficiently.
Upon our return to Chicago, I was recruited to work in a small Managed Service Provider (MSP) as their Service Director. In this role I was not only responsible for field work directly with the clients but with sub-contractors that were hired to install specialized systems when required. There was also a need to change things behind the scenes. I saw the need and was able to create and manage new internal systems, asset management systems, and restructured the incoming workflow for the company to better handle our client's needs.
Today I start M@, The I.T. Guy to bring all my experience to help those that are not able to understand technology. I had the passion for technology since I was younger but never thought I was suited to actually work in and with technology. I now know that I do, and that with a bit of patience and understanding that I can help you understand it too. This is a big step for me and my family branching out to do this. I have always had a corporate structure to lean on and support me, but I know now that I don't need it. I have my wife, daughter, and all my extended family that are rallying behind me.
I know now, this adventure is what I was always working towards.
During my career many people have told me in not so many different ways the same thing.... "Technology hates me."
It really doesn't though. Technology is ambivalent to you. If you don't understand computers or devices, that is OK. I don't understand how to play guitar, it doesn't hate me though. I just have to learn how to play. Let me help you understand how to use and perhaps master today's technology.
Technology is becoming more and more entwined in our lives every day. It is almost invasive and to the point where many cannot cope and just give up and forego the conveniences and benefits that today's technology offers. I want to change that.
Helping those that give technology a wary eye and avoid using it due to the expected difficulties that come with it, is one of my favorite activities. Seeing someone empowered with new knowledge and confidence to use technology new to them is a fantastic reward.